Liberty Flights Uk

[Cid]

I ordered a Riva 510 starter kit about five weeks ago, no complaints. Had a few questions about the product beforehand, and the e-mail support was very fast and helpful. The Affiliate Scheme is sheer brilliance, by the way. Ordered some more e-liquid a week or so ago, again fast delivery (ordered Friday, arrived Tuesday. UK to Belgium. Not shabby at all).

However. One of the Riva 510 batteries arrived defective. There was something wrong with the button; it's default state was on. If I tugged on the button a bit, I could hear the click you usually hear when pressing the button and it would turn off. When I let go, it turned on again. I e-mailed support, they told me I just had to pop it in the mail and it would be taken care of. So I did, with a form with all my information and why a dead battery should suddenly arrive at their doorstep.

After two weeks, I sent an e-mail asking if they had received it, or if something maybe had gone wrong, or, anything really. No response. I've sent various e-mails since then, without any response. At first I thought my e-mail client was somehow interfering, so I tried the in-browser g-mail client, tried replying directly to the person who replied to my initial complaint, support@ in general, with a different e-mail adress thinking maybe I kept winding up in the spam folder or something (also checked my spam folders of course, in case the replies wound up there).

But it's been 4 weeks now and I still haven't had an answer. I've given up hope of ever seeing that battery again (I'm assuming it got lost in the mail, I don't know), and I doubt this happens a lot, but I just thought I should include it in my small review anyway.

Neverthelesss, I can still recommend Liberty-Flights.co.uk. Other than the battery incident and my e-mails apparently disappearing into the aether this is a great e-cig shop with very competitive pricing.

[Cid]

Update: I got a hold of Abe over at LF and it seems like my replacement is now on its way. Still no idea what happened, but I did read on their forum they'd been having problems with their phone company, might have had something to do with that.