Lily Posted July 24, 2010 Posted July 24, 2010 Hi, thought I'd check in for advice. When I woke up this morning, I sleepily carried my two-week old eGo into the kitchen to make a cup of coffee, and on the way I dropped it on a wood floor. The battery appears to be very DEAD. I interchanged parts so I know it's the battery. I tried to charge the wounded one, but it's not taking a charge. Janty has a 3 month warranty on batteries, but it was working fine before I dropped it. Any suggestions? Thanks!
kitsune Posted July 24, 2010 Posted July 24, 2010 I am so sorry about your ego. I lost one the same way, dropped it in a parking lot. I have another one that I have dropped several times and it keeps on working. somethimes it just drops the wrong way. Hopefully somebody will have some practical advice--I was never able to revive mine.......
nana Posted July 24, 2010 Posted July 24, 2010 I'm so sorry. I didn't even know that could happen. I've dropped mine a couple of times, but always on carpet. That didn't hurt it at all. Maybe someone else will know more.
mcquinn Posted July 24, 2010 Posted July 24, 2010 Just file a ticket with Janty and they will send you another,I would suppose.Thats why they get the premium bucks for thier stuff because they stand behind it.I had a passthrough that quit and they sent me another,no questions asked.
Lily Posted July 24, 2010 Author Posted July 24, 2010 Hi, thanks for the replies to this thread, I appreciate it. I just submitted a ticket to Janty. I'll let you know what happens.
Lily Posted July 29, 2010 Author Posted July 29, 2010 Hey, I received a replacement battery today from Janty, like it took only five days including last Sunday, the 25th, the day that I dropped it. I was asked to return by priority mail the damaged one. A special thanks to mcquinn for recommending that I file a ticket with Janty. I wasn't sure what to do as I felt I was responsible, kind of an ethical issue. On the other hand, I have been using the second battery continuously for a week now and I haven't had to charge it! Wow! I had my 510 as a backup. Anywayz, I said I would let you know. Thanks again!
snubber Posted July 29, 2010 Posted July 29, 2010 Glad to hear all went well. Gotta love those warranties. Makes the price worth wile. Good luck and happy vaping.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now