Christopher Posted September 8, 2016 Share Posted September 8, 2016 Yea we ship a lot of orders to canada and many of them breeze right through and arrive just as fast as shipping something in the US. But every so often, like this order, it just sort of gets stuck. However other times it appears it's "stuck" but is actually on route then all of a sudden it updates to "delivered." That usually means they didn't scan it out of customs and it doesn't update till it reaches the customer's door. Link to comment Share on other sites More sharing options...
Chinis Posted September 8, 2016 Author Share Posted September 8, 2016 The last update on the tracking number was August 29th, "cleared through customs" and "processed through facility." I tried the tracking number on USPS (instead of stamps.com) and on there it had a little more detail, basically saying it was in Montreal on the 29th and was on the way to me. It does seem like a long time to get from there to here (PEI) but I'll let you know if it's not here by 7pm on Friday since that's the latest that things are delivered. It could still be here today, as I usually don't receive online orders until the afternoon. I was worried if it didn't come at all it basically meant I was out of luck and $80, so thanks for setting my mind at ease :P Link to comment Share on other sites More sharing options...
Christopher Posted September 8, 2016 Share Posted September 8, 2016 5 minutes ago, Chinis said: The last update on the tracking number was August 29th, "cleared through customs" and "processed through facility." I tried the tracking number on USPS (instead of stamps.com) and on there it had a little more detail, basically saying it was in Montreal on the 29th and was on the way to me. It does seem like a long time to get from there to here (PEI) but I'll let you know if it's not here by 7pm on Friday since that's the latest that things are delivered. It could still be here today, as I usually don't receive online orders until the afternoon. I was worried if it didn't come at all it basically meant I was out of luck and $80, so thanks for setting my mind at ease :P Don't worry we take good care of our customers We keep an eye on all of our packages moving around the country from the shipping master panel. If some take particularly long to arrive, we'll usually enquire about it. More often than not though, it arrives. We usually ship small orders to Canada first class which keeps the shipping rate low. I'll add a Priority Option for future orders which normally speeds it up a lot. But in all honesty, first class packages usually arrive pretty quickly. (We also run BeKuali America and send a ton of packages to Canada without issue) You can also call up Canada post and they'll probably have more info their system. Link to comment Share on other sites More sharing options...
cany Posted September 8, 2016 Share Posted September 8, 2016 37 minutes ago, Christopher said: Don't worry we take good care of our customers We keep an eye on all of our packages moving around the country from the shipping master panel. Christopher 1 Link to comment Share on other sites More sharing options...
Christopher Posted September 8, 2016 Share Posted September 8, 2016 Pretty close Edna and Tam 2 Link to comment Share on other sites More sharing options...
Edna Posted September 8, 2016 Share Posted September 8, 2016 @Christopher That looks like a space ship command center instead of an office ...holy cow.... I'd loose it looking at all that, my eyes would be crossed for the rest of my life! Christopher 1 Link to comment Share on other sites More sharing options...
Christopher Posted September 8, 2016 Share Posted September 8, 2016 It feels like a one man operation sometimes I also run a good 10-15 other sites (Chrisorah) on a daily bases as well as Vapor Talk China, BeKuali etc, so multitasking/red eye evenings are pretty routine. Another 10 years though and I'll probably burn out lol Link to comment Share on other sites More sharing options...
Edna Posted September 8, 2016 Share Posted September 8, 2016 Better you than me I'd wind up shooting the computer to get some peace. Christopher 1 Link to comment Share on other sites More sharing options...
Tam Posted September 9, 2016 Share Posted September 9, 2016 12 hours ago, Christopher said: Pretty close *Makes grabby hands* I want your computer set up. Christopher 1 Link to comment Share on other sites More sharing options...
Christopher Posted September 9, 2016 Share Posted September 9, 2016 Tam...you can touch my computer anytime Tam 1 Link to comment Share on other sites More sharing options...
Tam Posted September 9, 2016 Share Posted September 9, 2016 9 minutes ago, Christopher said: Tam...you can touch my computer anytime *poke* *poke* *poke* *poke* *poke* *poke* *poke* *poke* *poke* *poke* *poke**poke* *poke* *poke* *poke* *poke**poke**poke**poke**poke* Christopher 1 Link to comment Share on other sites More sharing options...
Christopher Posted September 9, 2016 Share Posted September 9, 2016 fdtvgyrbhunjimko,uhnygbtvf cdrxsetvbgbB0938weur098aiwurj08 as80dyas 8asd 8yasd8 yas d8yas 8dya 8syd 8asdy8asd098a7s09d8 0as98d a0s9d8 as0d98a s0d98as 0d9as8d 098 Link to comment Share on other sites More sharing options...
Bebop Posted September 9, 2016 Share Posted September 9, 2016 You can't fool us. Looks like your working but we know that set up is really for Gran Tourismo. Christopher 1 Link to comment Share on other sites More sharing options...
Christopher Posted September 9, 2016 Share Posted September 9, 2016 lol I'm actually not a huge gamer but when I do, I admit the system really rocks even the most modern day games. (I'll usually play a little GTA, Hitman etc on the side when I have time) I also like to fire up MS Flight Simulator from time to time! Thanks for flying Vapor Talk... Link to comment Share on other sites More sharing options...
Chinis Posted September 9, 2016 Author Share Posted September 9, 2016 (edited) Welp, it looks like it's not going to be arriving today. I'm not sure if there's anyway you guys are able to find out if it's lost somewhere, or when it would be expected to arrive, but if you could let me know what can be done that will be awesome Edited September 9, 2016 by Chinis Link to comment Share on other sites More sharing options...
Christopher Posted September 9, 2016 Share Posted September 9, 2016 Have you tried giving Canada post a try? They can often times track it better than we can once it's over the border. At this point it should have cleared customs I'd think without issue. (By the way I'm in and out of meetings today so if for some reason I don't get back right away, I will right afterwards! Link to comment Share on other sites More sharing options...
Chinis Posted September 9, 2016 Author Share Posted September 9, 2016 It does say delivery is expected in 3-7 business days on Canada post, and I'm pretty sure that time frame updates if there are changes and delays the package. So I guess we just wait and watch that, and I'll let you know if there's any more problems. Link to comment Share on other sites More sharing options...
Christopher Posted September 10, 2016 Share Posted September 10, 2016 ok well at least know this, in the event it gets lost, eaten by the mail monster etc, You have my word we'll replace it. In fact I'll have Evan hand send it via FedEx if that happens so you don't have a bad experience left in your mind with us Chinis 1 Link to comment Share on other sites More sharing options...
Chinis Posted September 10, 2016 Author Share Posted September 10, 2016 Thanks again for being so awesome, this will definitely always be my go-to vape shop. Christopher 1 Link to comment Share on other sites More sharing options...
Chinis Posted September 20, 2016 Author Share Posted September 20, 2016 Okay I don't wanna be annoying but this is what I've been seeing since I first checked Canada Post 10 days ago, and I assume it was at this point longer than that Is it normal for things to be held this long? I assume it's being held otherwise it wouldn't have that little warning on there. Link to comment Share on other sites More sharing options...
Tam Posted September 20, 2016 Share Posted September 20, 2016 Whenever I've sent anything to Canada and it got stuck in customs -- it still wasn't held this long. @Christopher, can you chime in, please? Link to comment Share on other sites More sharing options...
Christopher Posted September 20, 2016 Share Posted September 20, 2016 Holey moley batman! Sorry for the delay. Not it shouldn't take that long. ok do me a favor, please give the Canadian post a call tomorrow (You'll need call in with your tracking) see what they say. If they're not able to locate your package we'll go ahead and assume it was lost. PM me after you've given them a call and I will refill order and send it priority mail this time around. Link to comment Share on other sites More sharing options...
Chinis Posted September 20, 2016 Author Share Posted September 20, 2016 15 hours ago, Christopher said: Holey moley batman! Sorry for the delay. Not it shouldn't take that long. ok do me a favor, please give the Canadian post a call tomorrow (You'll need call in with your tracking) see what they say. If they're not able to locate your package we'll go ahead and assume it was lost. PM me after you've given them a call and I will refill order and send it priority mail this time around. Arghh... I googled the number, called it, and the robot lady on the other end told me to go online for my problem. So i went online to the website on the support page, which gave me another number to call for a list of certain reasons; one of them being trackable packages that haven't arrived. So I called that number, which actually just brought me to the same robot lady telling me the exact same thing. So I went online to where I can submit a support ticket, buuut the problem there was that to submit the ticket I needed to put in my postal code, the tracking number, anddddd the senders postal code... and it only accepts XXX XXX format, any other way won't allow me to send the ticket, meaning I can't put in the store's zip code. I don't know a whole lot about this type of stuff, so now I'm kind of stuck as what to do next D: Link to comment Share on other sites More sharing options...
Christopher Posted September 20, 2016 Share Posted September 20, 2016 8 minutes ago, Chinis said: Arghh... I googled the number, called it, and the robot lady on the other end told me to go online for my problem. So i went online to the website on the support page, which gave me another number to call for a list of certain reasons; one of them being trackable packages that haven't arrived. So I called that number, which actually just brought me to the same robot lady telling me the exact same thing. So I went online to where I can submit a support ticket, buuut the problem there was that to submit the ticket I needed to put in my postal code, the tracking number, anddddd the senders postal code... and it only accepts XXX XXX format, any other way won't allow me to send the ticket, meaning I can't put in the store's zip code. I don't know a whole lot about this type of stuff, so now I'm kind of stuck as what to do next D: What a pain. Alright well if you can please PM me and shoot me your order number I'll duplicate your order to be sent out again Chinis 1 Link to comment Share on other sites More sharing options...
FXRich Posted September 20, 2016 Share Posted September 20, 2016 Robot ladies aren't good for anything, when I get one on the line I press 0 and if that don't work I just hang up. Pressing 0 sometimes takes you to a real person, hopefully a nice one. Adversarious1 1 Link to comment Share on other sites More sharing options...
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