Huge Issues With The Vp1 And The Vp2!

[Trac12]

Okay, I would like to begin this post with an explanation of my experience with the Vaprlife thus far: I first heard about the VP's on this website and I heard great things...but my experience would turn out much more different than great. I first ordered a VP2 and they sent me a VP1, after doing research I came to the conclusion this was fine. Well the VP1 broke and it wasn't from anything that i could identify. So I emailed customer service and they sent me a new one, right away I will say. And they sent it before I even sent the broken one back. I thought that was great. It took me a couple weeks cuz I went out of town but I sent the broken one back to them. I kept in contact with Mary in customer service, she was very nice but emailed me often asking about when I was going to send the unit back. Well after I sent it I heard nothing from them and I thought nothing of it. Yesterday my brand new VP2 just out of nowhere stops working! I emailed them as before but this time they indicated that they wanted me to send mine back and they would try to fix it and then would send it back. I don't know if I made them mad or what but I said I didn't want a fixed one, that I wanted one that was new and perfect like I bought in the first place. I knew I did nothing that would make it break so I was concerned that if they fixed it, it would just happen again.

And I don't know about you guys but I depend on my e-cig and go nowhere without it! So I was already frustrated but when they emailed me the next time I about went thru the f-ing roof!! They said they never received my returned unit and so they would not be able to help me in anyway. Goodbye. I flipped, I didn't even think about it when I took it to the post office cuz they were so good in trusting me to send it back in the first place, so of course I didn't even save the slip that the post office gave me!! I always save that kind of stuff! I called the post office and they said without that they could never track it..OMG, I felt so angry and violated cuz I know for sure I sent it back. I couldn't imagine someone not, after being trusted enough when they sent it in the first place! And after emailing them all day telling them I for sure am not going to let this go, I realized I can't do one thing about it. I'm just out over a hundred bucks and they won't even repair it now. I am mad in the first place that these expensive things keep breaking but then they tell me I'm a thief and a liar!!!

I am sorry this is so long but I had to tell my story out of sheer frustration. How do I prove I sent it? I can't. I pleaded with them with logical questions like, why would I email them and ask them to send me a new one if I never sent the other one back? I wouldn't feel so mad if I was guilty. I have kids and I work hard to be a good person so for them to say that I am lying and then not give me the benefit of the doubt and at least repair it? Now I just have a 2 month old VP2 that doesn't work and i am just SOL?

I really recommended them to family and friends and spoke really highly of this company and this is what it has come to? Watch out for these VP's because they break so easily and their customer service is less than desirable. I thought us vapor's are supposed to stick together? Seriously, since vaping I have just felt like everyone just wants to help eachother out. I understand if they now can't send me a brand new one but they won't even fix it now? What kind of crap is that? I actually started crying I felt badly treated. FInally the owner sent me a email and said to feel free to do business elsewhere. I felt like he slapped me in the face. I swear I sent that thing back and now I'm just screwed. VAPRLIFE SUCKS~I told them I wasn't going to let this go, I can't. It just feels so wrong how they treated me. In this economy its hard enough and believe me I have spent too much money, I can't just go out and easily buy another hundred dollar cig! But I don't have any that I like now, just the 510 and 801, and the fifty one. They do nothing for me. I need strong throat hit and vapor. If anyone out there knows of another e-cig that is super strong throat hit and vapor production, Please let me know. Thanks so much! And happy holidays!

And any ideas on what I can do about this with Vaprlife.com, Id appreciate the advice. So mad.

[GDub]

That sucks, but if they never received the unit that you were supposed to return I can understand them not servicing your broken unit. Unfortunately you can't prove that you did return it, but I would imagine they have records of sending it to you. Lesson be learned, keep your receipts, tracking slips, delivery confirmation, etc. Again I'm not trying to be a jerk about it, but you have no proof of your side of the story, and I have personally witnessed the Vaprlife customer service through this forum and I think many people would agree with me when I say Jeso takes care of his customers, within reason of course. If I were you I would attempt to contact them again and see if they will repair it for a small fee or something, at least you'd have a working PV that way, or try to fix it yourself... it's a tough situation, good luck.

[StevenP]

It took me a couple weeks cuz I went out of town but I sent the broken one back to them.

Sorry to hear about all this, that's got to suck. But, not to sound mean, but if I was looking through the eyes of vaprlife, not seeing any VP for weeks, I would've thought, "Great. I got ripped off." Right there, the trust went out the window and down the hill.

[VAPRLIFE]

Okay, I would like to begin this post with an explanation of my experience with the Vaprlife thus far: I first heard about the VP's on this website and I heard great things...but my experience would turn out much more different than great. I first ordered a VP2 and they sent me a VP1, after doing research I came to the conclusion this was fine. Well the VP1 broke and it wasn't from anything that i could identify. So I emailed customer service and they sent me a new one, right away I will say. And they sent it before I even sent the broken one back. I thought that was great. It took me a couple weeks cuz I went out of town but I sent the broken one back to them. I kept in contact with Mary in customer service, she was very nice but emailed me often asking about when I was going to send the unit back. Well after I sent it I heard nothing from them and I thought nothing of it. Yesterday my brand new VP2 just out of nowhere stops working! I emailed them as before but this time they indicated that they wanted me to send mine back and they would try to fix it and then would send it back. I don't know if I made them mad or what but I said I didn't want a fixed one, that I wanted one that was new and perfect like I bought in the first place. I knew I did nothing that would make it break so I was concerned that if they fixed it, it would just happen again.

And I don't know about you guys but I depend on my e-cig and go nowhere without it! So I was already frustrated but when they emailed me the next time I about went thru the f-ing roof!! They said they never received my returned unit and so they would not be able to help me in anyway. Goodbye. I flipped, I didn't even think about it when I took it to the post office cuz they were so good in trusting me to send it back in the first place, so of course I didn't even save the slip that the post office gave me!! I always save that kind of stuff! I called the post office and they said without that they could never track it..OMG, I felt so angry and violated cuz I know for sure I sent it back. I couldn't imagine someone not, after being trusted enough when they sent it in the first place! And after emailing them all day telling them I for sure am not going to let this go, I realized I can't do one thing about it. I'm just out over a hundred bucks and they won't even repair it now. I am mad in the first place that these expensive things keep breaking but then they tell me I'm a thief and a liar!!!

I am sorry this is so long but I had to tell my story out of sheer frustration. How do I prove I sent it? I can't. I pleaded with them with logical questions like, why would I email them and ask them to send me a new one if I never sent the other one back? I wouldn't feel so mad if I was guilty. I have kids and I work hard to be a good person so for them to say that I am lying and then not give me the benefit of the doubt and at least repair it? Now I just have a 2 month old VP2 that doesn't work and i am just SOL?

I really recommended them to family and friends and spoke really highly of this company and this is what it has come to? Watch out for these VP's because they break so easily and their customer service is less than desirable. I thought us vapor's are supposed to stick together? Seriously, since vaping I have just felt like everyone just wants to help eachother out. I understand if they now can't send me a brand new one but they won't even fix it now? What kind of crap is that? I actually started crying I felt badly treated. FInally the owner sent me a email and said to feel free to do business elsewhere. I felt like he slapped me in the face. I swear I sent that thing back and now I'm just screwed. VAPRLIFE SUCKS~I told them I wasn't going to let this go, I can't. It just feels so wrong how they treated me. In this economy its hard enough and believe me I have spent too much money, I can't just go out and easily buy another hundred dollar cig! But I don't have any that I like now, just the 510 and 801, and the fifty one. They do nothing for me. I need strong throat hit and vapor. If anyone out there knows of another e-cig that is super strong throat hit and vapor production, Please let me know. Thanks so much! And happy holidays!

And any ideas on what I can do about this with Vaprlife.com, Id appreciate the advice. So mad.

Ms Defee-

When you first contacted VaprLife about the issue you were experiencing with your original unit- we responded immediately. We were generous enough to send you a brand-new unit the following day. We did this as a gesture of good faith and trust. In return- you promised to send your unit back to us for repair. As stated in our previous correspondence- we have no record of your return. If you will recall, we suggested several times that you contact the post office with your tracking number, and request their assistance in helping track down your unit.

This was your response-

"I am so mad! I sent back to you a VP1 and It was just a couple days after your last email. I am not going to rest until you guys are fair in this situation. I just searched everywhere after calling the post office to try and find my receipt, but of course I didnt think you guys would ever do this so I didn't think to make sure I had it in a safe place. And that is so like me, I usually would have protected myself! But since you sent me a new one, and gave me that trust, I did the same!!! I now have a broken VP2 and I am just out over a hundred dollars because you guys cant find my return???? What is going on? I want my item returned in working order and I am going to complain every single place I can until you do. This is so UNFAIR! I am not a thief, I wouldn't have just tried to keep a broken e-cig for what? I need for you to check again on returns of a VP1 from ----------------. I am a 39 year old woman with 4 children that I am an example to every single day. I work hard in my career for my money, especially in this economy and I won't have you tell me I am a liar and didn't send you your item back. Please reconsider so this doesn't get ugly. All I want is a new VP2 that works and I will be happy to send the one that doesnt back. I will even pay for overnight."

Followed by this one:

"No you are wrong, and I explained to you about the post office. I sent it back and I know if it were the other way around, personally, you'd feel the same. No I'm not going to let this go. I am stuck because I know i sent it back and because you keep bad records and make mistakes from the beginning by sending me the wrong one, which I just accepted. I ordered a VP2, and you first sent a vP1, then you sent the correct one, VP2 and I sent back the VP1. If I had it why would I go through all this? I sent it back therefore I cannot let it go. I feel so violated because I know myself, and I KNOW I returned your item. I have sent so many people to your website, I have spoken of you on my blog, regarding how i appreciated your trust by sending me it before I sent it backl, HA HA. I sure got burned on that one. I don't care what time of year it is because I know I am right and I am honest and I can feel good about that! Also, my husband's brother has spent over $500. with you guys and he will never shop there and will be posting this on his blog and forums. I want it fixed because I feel violated as hell!!!"

Ms Defee- VaprLife cannot and will not held liable for your lost unit - simply because you misplaced or lost your postal receipt. Again, we suggest you contact your post office for further assistance.

Quite frankly, for anyone to deliberately join a forum or a site for the express purpose of defaming and libeling a business - any business.... is truly unconscionable and speaks volumes in regard to one's character.. You should be ashamed Ms Defee- but given the vituperative nature of the emails we received from you today- we suspect you are not. Please be so kind as to refrain from contacting us again.

Mary

Owner

VaprLife L.L.C.

[Christopher]

Tracy I can understand your frustration of having a broken unit. But there are couple of things to note here. First it looks like quite a few units where exchanged back and forth, I'm surprised at how many times the unit was broken. But it does show the from what I can tell, Vaprlife was trying to do their best to accommodate your needs. They are extremely well made units and very durable. Regardless, I can understand why Vaprlife might want the unit returned. If a person damaged a car the dealer would fix it, however it's unlikely they would out right give you a new car especially if the old one was lost. I know I personally wouldn't send a unit out of my store until the original was sent back first.

I think the best route would be to try and find the receipt. Then work with the post office and find out if there is anything they can do to track down the item. It's Christmas time and it's not uncommon for packages to be delayed or lost. I hope everything works out! (Did you insure the item?)

[Trac12]

Ms Defee-

When you first contacted VaprLife about the issue you were experiencing with your original unit- we responded immediately. We were generous enough to send you a brand-new unit the following day. We did this as a gesture of good faith and trust. In return- you promised to send your unit back to us for repair. As stated in our previous correspondence- we have no record of your return. If you will recall, we suggested several times that you contact the post office with your tracking number, and request their assistance in helping track down your unit.

This was your response-

"I am so mad! I sent back to you a VP1 and It was just a couple days after your last email. I am not going to rest until you guys are fair in this situation. I just searched everywhere after calling the post office to try and find my receipt, but of course I didnt think you guys would ever do this so I didn't think to make sure I had it in a safe place. And that is so like me, I usually would have protected myself! But since you sent me a new one, and gave me that trust, I did the same!!! I now have a broken VP2 and I am just out over a hundred dollars because you guys cant find my return???? What is going on? I want my item returned in working order and I am going to complain every single place I can until you do. This is so UNFAIR! I am not a thief, I wouldn't have just tried to keep a broken e-cig for what? I need for you to check again on returns of a VP1 from ----------------. I am a 39 year old woman with 4 children that I am an example to every single day. I work hard in my career for my money, especially in this economy and I won't have you tell me I am a liar and didn't send you your item back. Please reconsider so this doesn't get ugly. All I want is a new VP2 that works and I will be happy to send the one that doesnt back. I will even pay for overnight."

Followed by this one:

"No you are wrong, and I explained to you about the post office. I sent it back and I know if it were the other way around, personally, you'd feel the same. No I'm not going to let this go. I am stuck because I know i sent it back and because you keep bad records and make mistakes from the beginning by sending me the wrong one, which I just accepted. I ordered a VP2, and you first sent a vP1, then you sent the correct one, VP2 and I sent back the VP1. If I had it why would I go through all this? I sent it back therefore I cannot let it go. I feel so violated because I know myself, and I KNOW I returned your item. I have sent so many people to your website, I have spoken of you on my blog, regarding how i appreciated your trust by sending me it before I sent it backl, HA HA. I sure got burned on that one. I don't care what time of year it is because I know I am right and I am honest and I can feel good about that! Also, my husband's brother has spent over $500. with you guys and he will never shop there and will be posting this on his blog and forums. I want it fixed because I feel violated as hell!!!"

Ms Defee- VaprLife cannot and will not held liable for your lost unit - simply because you misplaced or lost your postal receipt. Again, we suggest you contact your post office for further assistance.

Quite frankly, for anyone to deliberately join a forum or a site for the express purpose of defaming and libeling a business - any business.... is truly unconscionable and speaks volumes in regard to one's character.. You should be ashamed Ms Defee- but given the vituperative nature of the emails we received from you today- we suspect you are not. Please be so kind as to refrain from contacting us again.

Mary

Owner

VaprLife L.L.C.

To come onto this site and say that I have bad character is very irresponsible business practice. I have every right just like every person on this forum to express myself when I feel a company has treated me wrongly. I also just expressed my feelings about you and Vaprlife.com, I know I sent back that unit and I know I have good character so it doesn't matter to me what you say about me. None at all. I didn't keep the receipt, my bad but I still think if you had good customer service you would at least give me the benefit of the doubt and repair your VP, I said I would pay shipping. And to treat me like you have for any reason is unforgivable. I don't think you understand what forum's are for, they are for exactly what I have done here. I want to warn people about you because there are tons of ways you could have handled me other than the way you have. I have never been treated so badly and my emails reflect someone who is frustrated and shocked that I was being handled the way you have. I had no idea you didn't have the returned VP, if that is true. I find it difficult to believe because of how abruptly the emails ceased after I returned it. That is suspicious to me, Mary sent me an email every other day until I shipped the product back and then nothing?? Hmmm... sounds fishy. Goodbye and good luck. And don't ask me not to express myself when I have every right to do so. I wish I would have found that receipt so I could "prove" I sent it back.

[Trac12]

Tracy I can understand your frustration of having a broken unit. But there are couple of things to note here. First it looks like quite a few units where exchanged back and forth, I'm surprised at how many times the unit was broken. But it does show the from what I can tell, Vaprlife was trying to do their best to accommodate your needs. They are extremely well made units and very durable. Regardless, I can understand why Vaprlife might want the unit returned. If a person damaged a car the dealer would fix it, however it's unlikely they would out right give you a new car especially if the old one was lost. I know I personally wouldn't send a unit out of my store until the original was sent back first.

I think the best route would be to try and find the receipt. Then work with the post office and find out if there is anything they can do to track down the item. It's Christmas time and it's not uncommon for packages to be delayed or lost. I hope everything works out! (Did you insure the item?)

Chris,

I wish to God that I had the receipt or that I insured the package. I just didn't think about it. Dumb on my part. Like I said to them, for them to treat me so badly when they could of allowed me to mail this one back and repaired it at least. I said I would pay for shipping. I just know that I wouldn't of been so adamant if I was a liar and just wanted a new one and wanted to keep the old one. Why would I put myself through this? I wouldn't. And it just makes me mad that they both broke and I spent so much and now I have nothing. Maybe I could explain what its doing-When I have the battery in it, it lights up. But only when the atomizer isn't attached? Also the springs on the bottom get extremely hot? When I look inside the barrel, for some reason it looks like something is missing where the top of the battery hits it? Its flat with nothing attached? Can you look inside yours and tell me if there is supposed to be anything inside at the top except a gold color round flat thing? and on the gold thing, it looks like there is glue on it?

Thanks for being understanding about this whole thing, I am really just upset about the whole thing. And I can't believe what they wrote about me on here. Wow. It was so mean. I don't think i am trying to be mean, just want my say. And we never hardly get to say when businesses treat us however they want. Thanks.

[GDub]

I just know that I wouldn't of been so adamant if I was a liar and just wanted a new one and wanted to keep the old one. Why would I put myself through this? I wouldn't.

In my lifetime of experience I would have to completely disagree with that statement, not trying to fan the flames here, but people often "stick to their stories" so to speak. Again I'm not calling you a liar, just disagreeing with your logic here. As to Mary's response to your post I don't think she crossed a line, she merely made her statement as to her side of the story. I don't expect the two of you to come to an understanding anytime soon because of it, but just like you she has every right to use this forum to speak her mind. Seriously I hope you can resolve this, right now no one wins, they are missing a unit and you have broken one, just a bad situation all around. Also please remember this is a small business, they don't have the luxury of just trusting you blindly, each unit comes at a cost to them.

[Mark]

Tracy I can understand your frustration of having a broken unit. But there are couple of things to note here. First it looks like quite a few units where exchanged back and forth, I'm surprised at how many times the unit was broken. But it does show the from what I can tell, Vaprlife was trying to do their best to accommodate your needs. They are extremely well made units and very durable. Regardless, I can understand why Vaprlife might want the unit returned. If a person damaged a car the dealer would fix it, however it's unlikely they would out right give you a new car especially if the old one was lost. I know I personally wouldn't send a unit out of my store until the original was sent back first.

I think the best route would be to try and find the receipt. Then work with the post office and find out if there is anything they can do to track down the item. It's Christmas time and it's not uncommon for packages to be delayed or lost. I hope everything works out! (Did you insure the item?)

Christopher, This is why one of the reasons why I have so much respect for you. Always the diplomat.

[Trac12]

In my lifetime of experience I would have to completely disagree with that statement, not trying to fan the flames here, but people often "stick to their stories" so to speak. Again I'm not calling you a liar, just disagreeing with your logic here. As to Mary's response to your post I don't think she crossed a line, she merely made her statement as to her side of the story. I don't expect the two of you to come to an understanding anytime soon because of it, but just like you she has every right to use this forum to speak her mind. Seriously I hope you can resolve this, right now no one wins, they are missing a unit and you have broken one, just a bad situation all around. Also please remember this is a small business, they don't have the luxury of just trusting you blindly, each unit comes at a cost to them.

I understand that they don't have the luxury of sending their products out like that. I know that, what I'm saying is, what if it was you and you knew for sure you sent it back and they said you didn't? I know I did, and so I feel like they could at least have fixed it, not just write me off like they have. I don't think anyone would have pushed the issue if they didn't send it back, i wouldn't of. I would be too guilty. But instead of just helping me fix the one I have, they are now calling me all kinds of things and never want to hear from me again? Come on, as a business they didn't need to let it get this far. I just want a working VP! I think if anyone put themselves in my shoes, they would feel the same. I don't know, I don't have tons of money to just go buy another hundred dollar e-cig, thats all. And I know me but I guess they don't. I get that.

[Travis798]

I understand that they don't have the luxury of sending their products out like that. I know that, what I'm saying is, what if it was you and you knew for sure you sent it back and they said you didn't? I know I did, and so I feel like they could at least have fixed it, not just write me off like they have. I don't think anyone would have pushed the issue if they didn't send it back, i wouldn't of. I would be too guilty. But instead of just helping me fix the one I have, they are now calling me all kinds of things and never want to hear from me again? Come on, as a business they didn't need to let it get this far. I just want a working VP! I think if anyone put themselves in my shoes, they would feel the same. I don't know, I don't have tons of money to just go buy another hundred dollar e-cig, thats all. And I know me but I guess they don't. I get that.

I have never done business with vaprlife, but I think the point is the fact that you have absolutely no proof. I get the feeling that if you did indeed have a tracking number and could show that it was sent, they would take care of you, knowing that although they haven't received the item, you did in fact send it, which puts the blame on the post office and would simply become a cost of doing business through the post office. You shouldn't throw away your tracking numbers because you trust the people you send it to, you should keep them because sometimes the post office messes up.

What I'm going to assume happened is this. You sent the item back, the post office messed up. Either it's simply in limbo somewhere or it was delivered the wrong address. Right now everything is at a stand still because although you know you sent it back, they know they haven't received it. You can blame them for not keeping good records all you want, but there is no possible way that you KNOW they received it. I don't think a small business such as them would alienate potential future customers just to keep from fixing a broken item. It just wouldn't make sense.

Personally, I feel that I'm about the most trust worthy guy on the planet. I'm simply honest to a fault. With that said, I don't trust anybody, so I recognize that although people wouldn't go wrong trusting me, they have no reason to, and I don't expect them to. If I do a lot of business at one place for a lengthy amount of time, then yes, I would feel that some trust should be earned, but in your case, I see no reason trust should be involved on either side. You shouldn't trust them and they shouldn't trust you.

The post office is pretty good at delivering quickly and efficiently throughout most of the year. You hear of lost/stolen items all the time throughout the holidays however. It's possible that they will never receive the item you sent, and it's possible they may still receive it tomorrow, or in 2 months.

The point is that right now, neither side is happy and I think things will stay that way unless something changes. I'm sure if you could come up with proof the item was sent, or if they happened to receive it finally and it was postmarked for when you claimed you sent it, they would probably issue a very big sincere apology and try to make things right the best they can.

Just remember, just because you know you are right, doesn't automatically mean they are wrong. When dealing with 3rd party places such as the post office, especially during this time of year, there are just to many variables involved. It sucks for you and it sucks for them, but it is what it is, and in the end you are forgetting that if you had kept your shipping receipt, this would all be a non issue.

[Christopher]

You say that the unit turns off when the atomizer is one, that sounds like there is a bad connection somewhere. (At your own risk) I would suggest you take a look at what's called the center pole. If you look on top of the unit (the gold part) you will notice threads on the outside, then inside those threads is a little circle with a hole in the middle. That is the center pole.

Take a look at the treads on the outside, you will see an air hole, inside that air hole you should be able to see another hole on the center pole. Take a paper clip and push from the outside hole, into the hole on the center pole. Gently lift/wigle that center pole up till it's level/flush with the threaded part. The circle within a circle if you will, should be the same height. That will ensure the atomizer is getting proper contact.

[Trac12]

A friend gave me a great idea!!! She asked me if I paid with my return with my ATM card and I DID!!! I just found the transaction, woo hoo!!! And at first I couldn't figure out why it was so much because i only sent the VP and another little package somewhere else, but then I remembered that I got $10. back in cash and I remember being surprised that the post office asked if I wanted cash back? I've never been asked that at the post office. Well I FOUND the item number of the transaction so tmoro I will go to the post office with my date, transaction number and my ATM card and the amount and I'm sure they will locate the tracking number with all that!!! I am feeling very positive about it! Please keep your fingers crossed that I can prove I sent them the VP1 back. Gosh all this drama, I just want them to know I wasn't all the things they said. Thinking it over for a few days I think I would have handled it differently but I was so friggin pissed that they said they didn't get it and also how they reacted towards me. I guess I was a bit harsh myself...

[GDub]

I'm glad to hear that you are making some progress to resolve this. Again best of luck.

[Travis798]

Good luck on getting everything sorted out. As I said before, especially with the holidays there really is a very real chance that they actually didn't receive it, and it escalated into everybody calling the other person a liar because they knew they weren't lying. I'm sure Vaprlife will make things right if you can indeed prove that you left it in the hands of the post office.

Good luck!

[Trac12]

I'm glad to hear that you are making some progress to resolve this. Again best of luck.

Thanks, it means alot to have some kind words during all this. Geez, it wasn't even this big a deal. Just felt attacked by them and I reacted. Heading to the post office in a few. Merry Christmas!

[DannyBoyfromWashington]

Ok, I really don't like getting involved in volatile issues that are not mine, but I DO like trying to help so here goes. (Note: If this resolution is found unacceptable to either of the parties involved please just tell me to bugger off).

Tracie, my suggestion (take it or leave it) is to take the broken VP2 that I think is the one that you said you still have and send it back (insured and tracked(making sure to keep the reciept)) along with a note apologizing for any offense you may have given them and requesting that they repair it and send it back. The reason for the apology that I am sure you do not feel you should have to make is that harsh things have been said on both sides and the first person to apologize shows that they are the "bigger person" and you will feel better in the end knowing that you initiated the mending process. Since you paid for 1 and would end up with 1 working you would not be out more than the postage for getting it repaired.

Vaprlife, my suggestion (take it or leave it)to you is that if Tracie takes my advice and sends the vp2 back to you, that you do repair it and send it back (insured and tracked) with a note apologizing for any offense you may have given( read prior section about apologizing). I realize this still leaves you "out" your cost of the missing unit since you cannot get compensated by your supplier without the unit broken or otherwise. I would assume that you as a company have done some sort of giveaway promotion in the past and in the interest of community relations would suggest that you view the loss as you would the loss you take on that kind of promotion. ( I know, easy to say when it is not my money ) I do however run my own small business ( not e-cig related ) and am very familiar with the community "good will" rewards that can come from handling this situation in this manner.

In my experience this type of action can often "mend fences" and end up with a better friendship than if there had never been an issue in the first place.

Just my 2cents hoping for a friendly resolution, Peace, Love, and Happy thoughts DannyBoyFromWashington

[DannyBoyfromWashington]

just a note, this thread should probably be added to the original thread to keep the updates all in one place

[Christopher]

Threads have been merged

[DannyBoyfromWashington]

Threads have been merged

Thank you Chris