Theaxiom Posted August 10, 2012 Share Posted August 10, 2012 Just sent this message to them, hopefully someone here that knows them more personally will also see this and forward it to them. I am so upset! I have sent you several e-mails regarding this issue, I have called and left a message on your phone number listed in your whois info, I have never received my carto puncher nor any replies from you guys and I am extremely poor and I have had to spend hundreds of dollars that I don't have on cigarettes that I don't want to smoke over the last couple months (since May 23rd) and I am extremely upset. I am going to post on vaportalk.com and e-cigaretteforum.com to let everyone know the situation and hopefully something will happen. If I had the money I would have just ordered another one in the hopes I would receive it but the ironic thing is I don't have $40 because I have to scrounge up money every day for cigarettes. I have lost so much money because of this, money is tight as it is and I have already $1,000 invested in my e-cigs and I can't even use them because the carts get vapor-locked. I hope you can get some sort of idea of how upset I am by this e-mail; I am at the end of my rope! I thought you guys were a great company, I have spent nearly $800 with CoV; what in the hell is going on? Travis, Your order #24834 has shipped and the tracking information is below. Thank you for your business! Shipped on 5/23/2012 using USPS First Class: 9400111201080550873018 Sincerely, Clouds of Vapor Link to comment Share on other sites More sharing options...
DAYVAPE Posted August 10, 2012 Share Posted August 10, 2012 Just remember... they are also only human and may make mistakes. Just sayin'... they ARE a good company and I'm sure they will correct ANY problem that they might have caused. Link to comment Share on other sites More sharing options...
Theaxiom Posted August 10, 2012 Author Share Posted August 10, 2012 Hello Travis Rowland. You have a new message from Justin Scheider. Re: Never received my carto puncher Message: Travis, This is the first CS Ticket I have received from you on this matter. I was unaware of the problem as all customer service is done through the use of these tickets. For future reference please use CS tickets for all forms of contact/assistance. I have used the info you have provided and the USPS does not have any info on your package. They have the info from us but there is no record of the shipment being processed through them. Which means, after I must have dropped off your package, they must have lost it. I am sorry that this problem was so on going I would have resolved it immedately for you. Through the use of CS tickets you can get a hold of me any sort of problem solving. I have sent you out a v4 carto punch, upgraded the package to priority mail, and included 3x 30 ml bottles of juice, as our way of trying to make this up to you. Butterscotch 16mg nic, Tobacco 16mg nic, Bobas Bounty 18mg nic. I am sorry that you had not seen resolution until this point, but please next time fill out a CS ticket, and I will take care of you problem right away! Here is your tracking number 9405511201080355591813 We are extremely sorry that you have had this problem, I hope that this will resolve it. Sorry about that friend Justin Schneider Clouds of Vapor Customer Service & Sales Manager Link to comment Share on other sites More sharing options...
Jeffb Posted August 10, 2012 Share Posted August 10, 2012 Excellent CS on COV's part. Link to comment Share on other sites More sharing options...
Theaxiom Posted August 10, 2012 Author Share Posted August 10, 2012 Excellent CS on COV's part. Agreed, I am satisfied now. Link to comment Share on other sites More sharing options...
mse12 Posted October 2, 2012 Share Posted October 2, 2012 This is obviously a dead thread but this guy's rationale is insane....he has "hundreds" to spend on cigarettes but can't pick up a $6 - $7 saddle valve from any hardware store? Very odd. I do not understand people. Link to comment Share on other sites More sharing options...
Luvinthevape Posted November 11, 2012 Share Posted November 11, 2012 (edited) Clouds of Vapor = first class Customer was a bit confusing, imo. Edited November 11, 2012 by Luvinthevape Link to comment Share on other sites More sharing options...
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