raymond149 Posted March 17, 2011 Posted March 17, 2011 (edited) Just purchased a Yeti-c from AltSmoke.I don't like it and I wanted to exchange it for a Ego. Rob from AltSmoke informed me the kits are basically parts and they wont except a return on kits. Although their 14 day return policy says nothing about returning kits.(Buyer Beware) I e-mail him serveral times to resolve this but, he does not reply.I hope I can come back here and update this review with a better one from altsmoke. Edited March 17, 2011 by raymond149
Brian Posted March 18, 2011 Posted March 18, 2011 (edited) What don't you like about it? Just the battery life? I can understand your frustration, but will add that I have two Black Silver Bullets, an Omega and two SB/PTs from Altsmoke and have never had anything but exceptional customer service. Edit: Forgot one - also have a DBSB. Edited March 18, 2011 by Brian
nana Posted March 18, 2011 Posted March 18, 2011 I've had great customer service from AltSmoke, too. I think the return policies are for things that don't work.
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