Help! Vaprlife Nightmare

[Gitzy]

Okay, when I was doing my initial ecig research about a year ago, i heard nothing but great reviews about Vaprlife and the spade. I was super excited to finally be getting one. So far my experience with them has been a complete and udder let down.

When the spade arrived, not only was the spade cap scratched to hell, but as soon as the atomizer was screwed in, the spade stopped working. The same day I got it in the mail I emailed vaprlife to ask what I had to do to get a replacement, because this one arrived defective. They gave me a RMA#, promised me a free atomizer to help cover my shipping, and I returned the spade.

When the spade was returned, I noticed that the cap was still scratched to hell, so obviously they repaired it instead of replacing it., and there was no free atomizer included After half a work day the same problem appeared again in the spade. (not firing when the atomizer is screwed in). So that SAME day I emailed Mary/Jeso at vaprlife and told them that the spade was still defective, and asked for another RMA number for me to send the faulty spade back and to get a refund.

I then get an email back from Mary telling me that I cannot have a refund because I did not return the item within 10 days of the purchase date... Is this legal?? I had already sent the unit back for replacement within the 10 days of purchase....how can they possibly not refund me after I am given a defective piece of equipment twice? How would it be physically possible for me to mail the spade out for a refund...when it is already being mailed back to the company because it is defective?? Also, their website policies don't state anything about returns for defective merchandise-this 10 day rule only applies for "changing your mind".

What should I do?? I have been repeatedly denied a refund, but offered another spade (Why would I want another defective piece of merchandise from this company who is loop-holing me?) and a vp2 (which I would then have to buy cartomizers and batteries for.) I don't want a unit from this company! They have shown themselves to be completely untrustworthy in my eyes, and I want my money back and to pretend like this entire incident never happed.

This incident could not have possibly come at a worse financial time for me. And to have a worthless, non-working spade sitting in front of me while I puff my nasty analog cigarettes, while they have my $92 in their pockets makes me effing cry.

Edited February 15, 2011 by Gitzy

[Jeffb]

Hi Gitzy, I understand your frustration. I honestly think they should have refunded your money. But since they refuse to I would take the Spade & VP2. Keep your focus on not wanting to smoke anymore. If batteries and some cartos are going to help, I know there are many members here that would be more than happy to help out. You might want to ask Vaprlife to send some batts and cartos to make things right, all they can say is no.

[Gitzy]

Hi Gitzy, I understand your frustration. I honestly think they should have refunded your money. But since they refuse to I would take the Spade & VP2. Keep your focus on not wanting to smoke anymore. If batteries and some cartos are going to help, I know there are many members here that would be more than happy to help out. You might want to ask Vaprlife to send some batts and cartos to make things right, all they can say is no.

Thank you for sympathizing with my issue jeffb =) I had been so upset about the hassle and unfairness that I definitely lost focus on what was important; smoking less and vaping more. Ever since I had to switch back to regular cigarettes, I have been more tired, my chronic bronchitis is back, and I get headaches along with all the other unpleasantries of smoking analogs.

I really want to give in and just take the spade or the vp2 (they offered one or the other) so that I can vape again as soon as possible...but on the other hand i'm afraid that the unit won't work when it gets here. Also...on principle, I really-really feel like I deserve my money back so that I can spend that money on a working unit from another company. I could get the spade of vp2 and sell them...but I would feel really shiesty selling a product at high risk of being defective to another unsuspecting person. Gaaah.

Btw, I'm sorry if this post should have gone in the mosh pit! I didn't even know that forum existed until a moment ago! Wow a lot has changed with vaportalk and the world of ecigs! I close my eyes and log off the forums for a couple months and everything is re-arranged and expanded, top suppliers are now bottom suppliers, and new units have come out. Man did I miss the bus. I guess I'm back to newbie "I have no idea what's going on" status. XD

[Jeffb]

Hey Gitzy,

Since you have a choice, take the VP2 instead of the Spade. You will have much longer battery life with the 14500 batt as opposed to the 10440.

ps... I don't think your complaint rose to the level of being in the Mosh Pit

[fran1959]

Gitzy, let me know what you need, I have lots of cartos and I can send you a few if it will help.

[juliery]

I agree with the others....if they are refusing a refund and almost all of them have a no refund policy anyway, only exchange, I would exchange it 20 times if that is how long it took to getting a working device. The important thing is smoking less, or hopefully not smoking at all. I use devices with KR808 fittings, and only cartos, so can't help with attys, but I could help with liquid.....if that would help you? Please private message me and let me know. Everything I have is 16-18 mg...either all pg or 80/20 pg/vg. I would be happy to help you out if you need liquids....I have lots of empty bottles and liquids I can share or that we aren't using that you may like. If I can be of any help, let me know. I smoked 2-3ppd for 30 yrs, and if I can stop smoking, anyone can.....I NEVER would have believed I could stop so easily and have no interest in going back.

[DAYVAPE]

I feel your pain.