pbiendeachzemanun

A GREAT customer service experience! I am a relatively new vaper and just changed from a crappy mall type Smoke 51 to a Riva 510. My new Riva arrived March 16th (within 3 days of my order from Liberty Flights). Late this Tuesday evening, both batteries crapped out! Different symptoms, but both stopped working. (luckily I had talked a friend into ordering one too and he hooked me up with his spare battery so I didn't have to buy analogs) I dropped a late night email off to them, and when I had not heard anything by their lunch time on Wednesday I gave them a call. I talked to Jacob and explained my plight. He was very helpful and professional and indicated he would ship out two new batteries right away. They arrived today (East Coast) and included was a pre-paid return sticker for sending the old ones back. BRAVO! And thanks for keeping me away from the analogs! (Now I know...backups, backups, backups!)
Dave

They were so terrific and I got a great deal. My eGo is PURPLE!
Check out their site. They must have received a new shipment; eGos for $49.99!
-Cheryl

So I was on Envy Electronic Cigarettes website, envycig.com, and found out they have the Envy eGo. I called them and they told me it is a genuine Joye Tech product. Their eGo kit comes with 2 batteries, 2 atomizers, 1 cone, 5 cartridges, the USB adaptor, a wall charger, the carrying pouch, manual and 4 Envy Skins to personalize the eGo. Thought I would share this with everyone. I have been doing business with Envy for a long time and they are a wonderful company. I have dealt with other e-cig companies and Envy handles their customers with grace and care and this is why I continue to buy their products.