Okay. I found this website doing a search on how people felt about ecigexpress,,,,and I am not surprised! my experience with them is terrible customer service. The worst I have ever encountered in all my time ordering things online....I ordered unflavored nicotine, and it arrived in a bottle I couldn't open. Literally. I had to pry the lid off with a screw driver. I called them to tell them and the girl there said I had to find some man who is strong enough to open it for me. Then she tells me that they had complaints about nicotine leaking. So I asked her if I sent it back to them could they send me a new bottle. She said its against policy. That was the same story when I ordered virgina flue flavored nicotine, they said it was their policy to not send a replacement or give a credit for your next order if you didn't like the flavor. So I threw it away. It occurred to me that all they care about is making money,,, they don't care about customer satisfaction at all. And they should be put out of business. Please don't order from them. If enough people complain maybe they will go out of business which would be karma. What goes around comes around. You treat me like dirt and well you get the idea.
