Rob, the email i sent was indeed to that email address. I did submit a ticket through your website but felt that the issue wasn't being handled correctly as the rep. continually ignored my points and only stuck to the 'you have the wrong batteries, can't help you' story. I appreciate your looking into it. I've said it before but i'll say it again, I would have gladly paid a few bucks for some magnetic spacers at the time of purchase, and that's really all i was trying to get across through the customer service ticket, that this is an issue with all AW and flattop efest batteries, and that you guys should stock some spacers and remove 'works with flat tops fine' from the product page. Thanks,
Dan