This review is waaaay late but here it is.
When I finally decided to try the eGo Twist I bought it from Brian at The Veteran Vapor. Also ordered the charger. The items came quickly and well packaged.
The first time I tried to charge it the threads were a little weird and I had a hard time connecting the battery to take a charge. Since the charger is a different type than what I use with my pass throughs I assumed it was just me. The second time I couldn't get it to connect at all so I contacted Brian. At this point I didn't know if it was me, the Twist, or the charger or all of the above.
Brian got back to me right away and insisted on sending out a new battery and charger immediately even after I told him I'd be happy to wait until he checked to see which one the culprit was.
He sent me a brand new Twist and charger priority. Inside the box was also a slip for me to reuse the box with the prepaid shipping slip to return the items I already had.
In the past with other vendors I usually had to pay to send things back. Only when they got the items and checked to make sure it wasn't working would they send out a replacement and possibly a refund on the shipping. Not so with Brian. The customer service I got from him was way beyond great.
He even got back to me with an update. It was the charger after all and the Twist was just fine. These things happen from time to time with any product. I don't expect everything I buy to be perfect every time, and it was in no way Brian's fault that the charger didn't work right. But it's the way the transaction is handled that makes all the difference.
Since then I've ordered as many things as I can from his store. The times when I contacted him asking questions, he's always answered quickly and politely. Of the things I've ordered, there were some extra goodies as his way to say, "thanks for the business!"
If you want great customer service, quality products, excellent packaging and quick shipping... I highly recommend Brian and The Veteran Vapor.
And Uma? Forget calling him Mark. I kept typing his name as Brain.